[RESOLVED] January 23rd 2020 - Network Degradation in Vancouver DC

We are currently experiencing a service impacting event in our Vancouver data center. This event affects our  VPS customers in the Vancouver location and the email services -Exchange and Xmail.


4:35 AM CT: Our team identified a network issue impacting our VPS and email services in the Vancouver datacenter.

5:05 AM CT: Currently, we are working to locate the root cause of the issue and resolve it. We will be posting new updates as soon as we have such.

5:55 AM CT: The root cause of the issue has been identified and the network connectivity to most services has been restored. Our networking team is actively working towards complete resolution. We will continue to post regular updates.

8:30 AM CT: The network connectivity was restored. All services have been restored. If you are experiencing any remaining issues with your service please contact Technical support for assistance.

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