[RESOLVED] April 12, 2019 - Email hosting - XMail and 3rd party email accounts unable to log into mail2web.com

Summary

We are currently investigating a service impacting event, affecting the performance of our web mail system - mail2web.com. Classic XMail users & 3rd party email accounts would not be able to log into the webmail. We are actively working on a resolution.

 

 

Updates 

9:05 AM CT: Our engineering team are investigating the root cause of the service impacting event.

10:10 AM CT: The team continues work towards resolution.

11:45 AM CT: The root cause has been identified by our engineering team and we are working towards a full resolution.

1:00 PM CT: Our engineering team have resolved the service impacting event of our Mail2Web platform. Classic XMail users & 3rd party email accounts are now able to log into mail2web.com.

 

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