Summary
Affected platforms:
- Classic XMail
- Classic Hosted Exchange
- OnCloud Hosted Exchange
Updates
03:40 PM CT 04/01/2019: We are currently investigating a service impacting event with our email platforms.
03:43 PM CT 04/01/2019: Our engineers are investigating the root cause of the event.
05:18 PM CT 04/01/2019: Our engineers have implemented a fix in order to resolve the issue, however, there is still a large queue of mail built up. There may still be some delay while the queue returns to normal levels.
08:15 AM CT 04/02/2019: Our monitoring systems detected delays in outbound mail flow. Our engineers are investigating.
09:55 AM CT 04/02/2019: Our engineering team has restored the mail flow and the server queues are gradually being drained. We continue to monitor the systems.
09:40 AM CT 04/03/2019: Monitoring detected large queue of mail building up. Our engineers are investigating.
02:30 PM CT 04/03/2019: Our administrators were able to implement a fix to bring the queue of mail back down to normal levels. We will continue to monitor the systems.