[RESOLVED] March 5, 2019 - Email hosting - XMail and Exchange users are unable to send emails

Summary

We are currently experiencing a service impacting event with our Email platforms. Users are unable to send messages via webmails and email clients. We are actively working on a resolution.

Affected platforms:

  • Classic XMail
  • Classic Hosted Exchange
  • OnCloud Hosted Exchange

 

Updates

10:05 AM CT: We are currently investigating a service impacting event with our email platforms.

11:50 AM CT: Our engineers are investigating the root cause of the event.

1:30 PM CT: Root cause has been identified and fix applied. As the mail flow has been restored for all queued mail, email delays are to be expected. We will continue to monitor the event closely.

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