[Classic] Log Files

View Website Access Log Files

The free FTPPro program includes the Website Access Log Viewer, which allows you to view your Website Access Logs without downloading the files.

  • Search Multiple Domains: The program can search through Access Logs for all the domains that you host, in just one step.
  • Search by Any Criteria: For example, you can search for an IP Address, to see all the webpages that someone has visited.
  • Who Has Visited Your MySpace Page? Many websites allow you to place a link to an image that is stored on your website. You can then search your Access Log Entries for that image filename, to see who has visited that webpage.
  • Are Your Ads Working? By adding a parameter to the URL that points to your website, you can see how many hits you are receiving from a particular advertisement.
  • Display Locations for IP Addresses City, State, Zip Code, and Country can be retrieved for any IP Address.
  • Sort the Access Log Entries The entries can be sorted by Date/Time, Domain, IP Address, File Size, Status Code, Location, Browser Info, or Referrer.

More information is available in the FTPPro Help File.

Download Log Files

To download your log file(s), please follow the instructions provided below:

  1. Connect to your server using an FTP client such as CuteFTP or the File Manager
    Host name: ftp.domain_name.com or 168.144.xxx.xxx
    Username: username
    Password: password
    Port: 21
  2. Then on the left side you will see your local drives and on right side you will see your server. Double click on W3SVCxxx directory. For Windows 2008 or Linux users this will be located in a LOG or LOGS directory.Then download the file.

Email Log Files

If you are having difficulty receiving your web log analysis report by email, there are a few things you can try.

  1. Check your email account to make sure you can accept attachments that are multiple megabytes in size. A safe value would be 5 MB.
  2. Check your Junk or Spam folder or filtering options to make sure the email wasn't filtered.
  3. Try using the email service provided with your myhosting.com plan to see if you are able to receive the file.

Disable Log Files

  1. Log into your control panel at https://manage.myhosting.com 
  2. Click on All Domains 
  3. Click on the domain you wish to disable logging for
  4. Click on Uninstall 

Deleting Log Files from the Web Server

You can delete the log files through a FTP program.

To delete the log files using an FTP program, please do the following:

  1. Connect to your FTP server with your FTP program.
  2. Go to the W3SVC######## directory. The ####### will be a sequence of numbers. It will be located under the LOG directory.
  3. Select the file you want, and delete it.
  4. Repeat this process until you've deleted all the log files you no longer want.
  5. Please note, the log file for the current month cannot be deleted until next month.

Rotating Log Files

To optimize your log file to save space, you can rotate logs weekly. Please follow the instructions provided below.

  1. Log into your control panel at https://manage.myhosting.com 
  2. Click on Hosting 
  3. Click on Webspace 
  4. Click on WebSite Configuration 
  5. Click on Logging 
  6. Click on Edit 
  7. You will then have the following 3 options to set
  • Log Rotation Frequency 
  • Archive logs files after 
  • Keep log files for 
  1. Click on Submit 

Combining Log Files

To combine two log files, please go to the command prompt from Start menu - Programs. At command prompt type:

copy /b logfile1.log+logfile2.log logfile.log

This will combine them, assuming first file is named logfile1.log and second is logfile2.log and they are located in current directory.

DNS Alias Log Files

DNS Alias logs are not recorded. Since the main account and DNS Alias reside on two separate virtual servers, the main account cannot record the requests to the DNS Alias. If you require logging for a DNS Alias account, you will need to upgrade it to a full hosting plan.

Software for Analyzing Log Files

You can always download your log files and analyze them locally if you prefer. There are many programs on the market to analyze log files, with many being free or shareware. Some examples include WebLog Expert Lite, Webalizer and AWStats.

Log File Time Stamp

The log files are using the W3 (World Wide Web Consortium) standards, which logs in GMT. It cannot be changed. Your log analyzer will be able to properly handle the time when analyzing the files; most of the log analyzers have a setting for it.


Was this article helpful?
0 out of 0 found this helpful