[OnCloud] Modifying DNS Records

How To Modify

Through the myhosting.com Control Panel you can make changes to your DNS record, including NS, MX, A and CNAME record modifications. This feature is supported with all hosting plans with the exception of Domain Parking and Domain/Email Forwarding.


Manage DNS


Customers can manage their DNS settings directly through their Customer Control Panel.

  1. Login to the Customer Control Panel
  2. Select All Domains in the drop down menu
  3. Click on Hosted Domains 
  4. Click on the Domain you want to manage
  5. Click on the DNS tab
  6. Click on DNS Records 
  7. To add a New DNS record, you need to click on Add New DNS Record 
  8. Select what type of record you wish to create and click on Next 
  9. Enter the information requested and click on Finish


Reasons for Modifying a DNS Record

The reasons for modifying your DNS record may vary. For example, you may host your site at myhosting.com but want to host your email elsewhere. This is a scenario in which you may need to modify your MX Record or Mail Exchange Record. Other examples may include adding an A Record or CNAME Record which point to another server, or even delegating a sub-domain to a different hosting server via a NS Record.

In general we recommend that DNS Management be used by Intermediate or Advanced users. If you are not sure what you are doing, we recommend contacting our Customer Support department for assistance.


Protected Entries

In some cases, there are DNS entries which are protected and that we do not allow users to edit or delete. In these cases, you will see "This record is used by system and cannot be deleted or modified. However, if change is really required, you can disable this record, and create alternative custom record."

For myhosting.com customers, this refers to the NS Records that are used to direct queries to your domain name to our name servers and default subscription records.


Delay Between Change and Update

Any changes to you make to your DNS Record will be updated on our DNS Servers within approximately 5 minutes. The default Minimum TTL for all accounts is 3600 seconds, or 60 minutes. Therefore you can expect your change to be reflected on external DNS servers within 65 minutes of making the changes.

Please Note: We cannot control when external DNS servers refresh their cache and cannot force an external DNS server to update if it has not done so within the 65 minute time frame.


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