[OnCloud] FTP Access using an Exclusive IP

When activating your exclusive IP address for your shared hosting account, you still must using the shared IP address when connecting to your website using FTP. After activating your exclusive IP you can view your shared IP by completing the following:

  1. Click on the Hosting tab
  2. Click on Sites & Domains and select your domain name
  3. Click on Web Hosting Settings 
  4. In the FTP Configuration section you can see your IP address used to connect with FTP

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