Adding and Changing Assigned Licenses on Office 365 User Profiles

This article explains how to add or change the Office 365 licenses that are assigned to a user profile. It assumes you have already purchased subscriptions and created user profiles for the customer’s end users. Click the links for help on those tasks if you have not already completed them.

Follow these steps to assign licenses or change the assigned licenses on Office 365 user profiles.

1)    Log in to the customer-level admin portal at

2)    From the Dashboard, click Assign user licenses.

C:\Users\AtanasG\Desktop\KB Exports\Public\Office 365\1.png

3)    Select the checkbox next to the appropriate user(s).

You can either assign licenses to one user at a time, or to many users in bulk. Click the appropriate link below to see instructions for each method. Note that if you change assigned licenses for more than one user at once, all users must be assigned the same license type. If you need to assign different licenses to different users, you will need to do them in separate batches.


Changing licenses assigned to a single user

Follow these steps to change the license(s) that are assigned to a single user.

1)    Select the user you want to change. You will see the assigned license information in the user details pane on the right-hand side.

2)    Click Edit to change that user’s licenses.

C:\Users\AtanasG\Desktop\KB Exports\Public\Office 365\2.png

3)    The next screen displays how many of each subscription type are available to assign to that user. Select the appropriate license option and click SAVE.

C:\Users\AtanasG\Desktop\KB Exports\Public\Office 365\3.png

The newly assigned license is now displayed in the user information pane.

C:\Users\AtanasG\Desktop\KB Exports\Public\Office 365\4.png

Changing licenses assigned to multiple users in bulk

Follow these steps to update multiple users.

1)    Select all of the users you need to update, and click EDIT on the right-hand side.

C:\Users\AtanasG\Desktop\KB Exports\Public\Office 365\5.png

2)    If there are no changes required to the profile details and settings, click Next until you see the assigned licenses page.

3)    Select Replace existing license assignments or Add to existing license assignments, then select the license type to assign.

Note that the license(s) you select will be assigned to all of the users you selected in step 1.

C:\Users\AtanasG\Desktop\KB Exports\Public\Office 365\6.png

4)    The results page displays the status of the changes. If they are all Complete, click Finish.

C:\Users\AtanasG\Desktop\KB Exports\Public\Office 365\7.png

After a few moments, the new licenses will be assigned to the selected users.




Was this article helpful?
0 out of 0 found this helpful