[onCloud] Log Files

Download Log Files

To download your log file(s), please follow the instructions provided below:

1. Connect to your server using an FTP client such as CuteFTP or the File Manager
Host name: ftp.domain_name.com or 168.144.xxx.xxx
Username: username
Password: password
Port: 21

2. Then on the left side you will see your local drives and on right side you will see your server. Double click on W3SVCxxx directory. For Windows 2008 or Linux users this will be located in a LOG or LOGS directory.Then download the file.


Enable or Disable Web Statistics

You can enable or disable your web statistics through your customer control panel by:

1. Login at https://manage.myhosting.com 

2. Select your Hosting subscription in the drop down menu under Subscription 

3. Click on More Services 

4. Click on AWStats Web Statistics 

If this is your first time in the AWStats, click the Install button

Click on a website profile you wish to gain statistics for

Click on Submit 

5. To see your statistics, go to Profiles 


Deleting Log Files from the Web Server

You can delete the log files through a FTP program.

To delete the log files using an FTP program, please do the following:

1. Connect to your FTP server with your FTP program.

2. Go to the W3SVC######## directory. The ####### will be a sequence of numbers. For Windows 2008 customers it will be located under the LOG directory.

3. Select the file you want, and delete it.

4. Repeat this process until you've deleted all the log files you no longer want.

5. Please note, the log file for the current month cannot be deleted until next month.


Optimize Log Files

To optimize your log file to save space, you can rotate logs weekly. Please follow the instructions provided below.

1. Login at https://manage.myhosting.com 

2. Click on Hosting 

3. Click on Statistics & Analysis 

4. Click on AWStats Web Statistics 

5. Click on Edit 

  • This will allow you to change the Frequency and How long to keep statistics for 


Software for Analyzing Log Files

You can always download your log files and analyze them locally if you prefer. There are many programs on the market to analyze log files, with many being free or shareware. Some examples include WebLog Expert Lite, Webalizer and AWStats.


Log File Time Stamp

The log files are using the W3 (World Wide Web Consortium) standards, which logs in GMT. It cannot be changed. Your log analyzer will be able to properly handle the time when analyzing the files; most of the log analyzers have a setting for it.


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